I will take immediate measures to protect the reputation of your site
I will update you every step of the way
Based locally in my office in Bilston (Wolverhampton), UK
90% of orders have been fixed within the hour
The price below includes a fast response and up to 1 hour of work on your WordPress Website. Additional time is charged at £60 an hour but I will always seek approval before going over the initial 1 hour limit. If I can't fix your WordPress site there is no charge.
I offer WordPress Emergency Support for when it seems like just about everything is going wrong with your WordPress site. This support service can help you with these problems and more:
You have received an email from your site saying "Your Site is Experiencing a Technical Issue."
WordPress is saying it has a fatal error.
Your website is down or displaying an "Error establishing a database connection" message.
Your theme is either messed up or has returned to its default theme.
You're getting some sort of error on every page.
None of your images show up.
Your WordPress site has been hacked.
Hackers have filled your site with embarrassing images, or compromised your user confidentiality.
Your WordPress admin area has scrambled.
You're locked out of your admin panel, and your website is displaying only a white page (white screen of death).
You're getting complaints from visitors regarding a red warning about hackers when they visit your site.
Google has emailed you about security issues.
A WordPress update broke your site.
Strange characters suddenly show up all over your site.
You need changes made to your site urgently.
I know WordPress inside and out. I've built custom themes, plugins and supported hundreds of sites of all shapes and sizes.
WordPress updates don't always run trouble free, and failing to upgrade places your WordPress site at risk. Why worry! I can run and test your WordPress updates for you and if you looking for a more long-term arrangement why not sign up to one of my WordPress maintenance packages.
When technology works it is an amazing, powerful tool. But when things go wrong, the consequences can be dire. I am a skilled, highly experienced wordpress developer and trouble-shooter. I know what can go wrong, and more importantly I know how to fix it when it does. I understand that time is of the essence in any emergency. We've all heard how high-tech sites like TalkTalk have been hacked. These threats are a possibility for any site, big or small, and they need emergency treatment. Chances are that things will go wrong in the early hours of the morning, on the weekend, when your developer has gone fishing and can't be reached – because that's when these things seem to happen, contact me and I can sort it.
Frequently Asked Questions
If you have any questions that aren't answered please get in contact
How quickly will the WordPress site be fixed?
90% of the Emergency WordPress Support orders have been fixed within an hour of starting work on them.
What kind of response time can I expect?
I aim to be as quick as I can, it's always worth giving me a call or email beforehand to confirm how quick I can respond to your WP Emergency.
What happens if the work takes longer than an hour?
If at any point I think that the work is going to take longer than an hour I'll stop and come back to you to see what you want to do, if you don't want to proceed and the issue hasn't been solved you will received your money back as your covered by my money back guarantee.
What if I want ongoing support?
If you don't have an Emergency and are just looking for ongoing support I can still definitely help, please get in contact or have a look at my WordPress support page.
What details will you need?
If you still have access to the WordPress admin area, I will need an admin login setting up for me. I will also need access to your hosting account where I will be able to get all the information I need to proceed with the work.
What payment methods do you accept?
I accept Bank Transfers, Debit or Credit Cards, PayPal & Direct Debits, though its recommended to use Debit or Credit Cards or PayPal as the payments are instant and it won't hold the work up waiting for payments to process.
How can I contact you?
Email me at tim@oxendale.net or call me on 01902 213950, the phone number is always answered from 9am to 6pm Monday to Friday (bank holiday times may vary).
If you proceed with the order online I get notified as soon as the order is placed and will contact you as soon as I can.
Testimonials
What my clients are saying about Tim's Solutions
6 months ago on
Tim's Solutions (branding looks like Tim'Solutions) is a godsend for small business owners (in our experience). I don't have staff to help with the company website, but Tim provides prompt, clear and helpful support for our website - he created it, updates it and recently migrated it to a new host, none of which I could have done without stress and inefficiency. He also recently was able to diagnose and provide a clear solution to an email problem that had been undiagnosed for weeks. Very grateful!
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7 months ago on
I was very cautious about finding a web developer when my business outgrew my capabilities to manage the website myself. I diligently researched several so-called 'experts' and none of them were prepared to help, until I found Tim. Within just a couple of weeks of making contact, Tim had resolved all of my problems. I'm very pleased to have found someone this knowledgeable that I can trust.
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1 year ago on
Tim is an absolute find! He has saved us hours of stress and expense! Anything we ask he sorts so quickly and without any fuss or hassle. He knows his stuff and just makes everything so easy. We just don't have to think about it! It's so refreshing to find someone who is a true expert in his field. We are so grateful for you Tim! Thank you!
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1 year ago on
Tim's work is outstanding. Whether you want a website built from scratch or an existing site maintained, he is the man for the job. Tim is a true professional and comes highly recommended.
1 year ago on
Working with the WordPress developer in London was a great experience! Tim’s knowledge of WordPress was impressive - they found creative solutions for all the tasks we asked them to do. Communication was speedy, professional and friendly - and any changes we asked for were quickly accommodated. We are very happy with the end result, and would recommend them to anyone looking for a reliable WordPress developer in London. PS Tim doesn’t live in London but he travelled down and his office space he uses her wasn’t to far from us.
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1 year ago on
We recently needed some emergency support and contacted Tim. He responded quickly and accurately to all of our questions, helping us solve the issue in no time.
