The price below includes a fast response and up to 1 hour of work on your WordPress Website. Additional time is charged at £40 an hour but I will always seek approval before going over the initial 1 hour limit. If I can't fix your WordPress site there is no charge.
Money Back Guarantee
I offer WordPress Emergency Support for when it seems like just about everything is going wrong with your WordPress site. This support service can help you with these problems and more:
I know WordPress inside and out. I've built custom themes, plugins and supported hundreds of sites of all shapes and sizes.
WordPress updates don't always run trouble free, and failing to upgrade places your WordPress site at risk. Why worry! I can run and test your WordPress updates for you and if you looking for a more long-term arrangement why not sign up to one of my WordPress maintenance packages.
When technology works it is an amazing, powerful tool. But when things go wrong, the consequences can be dire. I am a skilled, highly experienced wordpress developer and trouble-shooter. I know what can go wrong, and more importantly I know how to fix it when it does. I understand that time is of the essence in any emergency. We've all heard how high-tech sites like TalkTalk have been hacked. These threats are a possibility for any site, big or small, and they need emergency treatment. Chances are that things will go wrong in the early hours of the morning, on the weekend, when your developer has gone fishing and can't be reached – because that's when these things seem to happen, contact me and I can sort it.
If you have any questions that aren't answered please get in contact
90% of the Emergency WordPress Support orders have been fixed within an hour of starting work on them.
I aim to be as quick as I can, it's always worth giving me a call or email beforehand to confirm how quick I can respond to your WP Emergency.
If at any point I think that the work is going to take longer than an hour I’ll stop and come back to you to see what you want to do, if you don’t want to proceed and the issue hasn’t been solved you will received your money back as your covered by my money back guarantee.
If you still have access to the WordPress admin area, I will need an admin login setting up for me. I will also need access to your hosting account where I will be able to get all the information I need to proceed with the work.
I accept Bank Transfers, Debit or Credit Cards, PayPal & Direct Debits, though its recommended to use Debit or Credit Cards or PayPal as the payments are instant and it won’t hold the work up waiting for payments to process.
I contacted Tim on the weekend to help with my Wordpress site /blog that had 'broken' due to what I thought was a plugin issue that had been bubbling away for some time. Tim promptly got back to me and got stuck into resolving the issue which didn't take him long to crack at all. Turns out it wasn't a plugin issue but a hosting issue but as well as fixing the issue, Tim kindly upgraded my 'difficult' plugin and some others whilst he was working on my issue. Fantastic service with clear communication every step of the way, a very transparent charging structure and excellent technical and knowledgeable support. I feel a lot better knowing that I can call on Tim for support if needed even if out of normal hours which let's face it is when these problems always seem to happen. Highly recommended!
Well I don’t know what I would have done without Tim. I found him online as my Wordpress site had lost all its images and I couldn’t get site up and running. I had a big blog going live the next day and as a photographer I needed my images. Within 3 hours he had backed my site up, fixed the problem and it was all up and running again. He worked that very evening for me. Having two young boys and no time to do anything I was just over the moon to wake up to a fully functioning site. I have just briefed him to look at some more work. I trusted him and I’m so glad I did. Thank you Tim you are a star!